Ordering and Payment
What payment methods do you accept?
We accept Visa, Mastercard, Discover, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Our checkout uses SSL encryption and complies with PCI DSS standards. We never see or store your full card details. See our Payment Policy for the full breakdown.
Can I change or cancel my order after placing it?
Orders can be cancelled or modified within 2 hours of purchase. After that window, orders enter processing and can no longer be changed.
Shipping and Delivery
Where do you currently ship to?
We currently ship to addresses across the US only. We do not ship to PO Boxes, military addresses (APO/FPO/DPO), or US territories at this time.
Do you ship internationally?
Not at this time. We're focused on serving US customers only.
How much does shipping cost?
Shipping is free on every order within the US.
How long will my order take to arrive?
Orders are typically processed within 1-2 business days, with delivery taking an additional 5-8 business days in transit. Most orders arrive within 6-10 business days total from when you place your order.
How can I track my order?
You'll receive a shipping confirmation with tracking details once your order ships. You can use the information in the Track Your Order page in the navigation bar of our website. For questions about a specific order, email us at info@pelveto.com.
Returns and Exchanges
What is your return policy?
We offer returns within 14 days of delivery. Items must be unworn, unwashed, with tags attached, and in their original packaging.
How do I start a return?
Email us at info@pelveto.com and we'll send you full instructions, including where to send your item.
Do you offer exchanges?
We don't offer direct exchanges. The fastest way to get a different size or style is to return your original item and place a new order for what you'd like instead.
When will I receive my refund?
Once we've received and inspected your return, approved refunds are issued to your original payment method within 7–10 business days. Your bank or card provider may take a little longer to post it on their end.
Sizing and Fit
How do I find my size?
Each product page includes a size guide specific to that style. Since fit can vary between styles, we recommend checking the size chart on the item you're interested in before ordering.
What if my item doesn't fit?
No problem, as long as it's within 14 days of delivery and meets our return conditions, you can return it. See "How do I start a return?" above.
Customer Support
How can I contact customer support?
Email us anytime at info@pelveto.com.
What are your support hours?
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
We aim to respond to all inquiries within 24 hours.