Shipping policy

At Pelveto, we are committed to providing reliable and efficient shipping to customers across the United States. All orders are processed and shipped from our fulfillment location(s) to your US address.

1. Shipping Locations

We currently ship within the United States only. We do not ship to international destinations outside the US at this time.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

3. Shipping Rates

We offer free standard shipping on all orders within the United States. No minimum purchase required.

4. Estimated Delivery Times

Once your order has been processed, estimated delivery times are as follows:

Processing Time: 1-2 business days
Transit Time: 5-8 business days
Estimated Total Delivery Time: 6-10 business days

Order Cutoff Time: Orders placed before 6:00 PM EST are processed the same business day; orders placed after this time are processed the next business day.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather conditions, holidays, or other circumstances beyond our control.

5. Shipping Restrictions

We do not currently ship to PO Boxes, military addresses (APO/FPO/DPO), or US territories.

6. Incorrect Address Information

Please ensure that your shipping address is complete and accurate at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipment. If the error was ours, we will reship at no additional cost.

7. Failed Delivery or Returned Packages

If delivery cannot be completed after multiple attempts, or if a package is returned to us by the carrier, we will contact you by email to discuss next steps. Additional shipping charges may apply for reshipment.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at info@pelveto.com. We will work with the shipping carrier to investigate the issue and help provide a resolution.

9. Shipping Delays

We are not responsible for shipping delays caused by carriers, severe weather, holidays, or other events outside of our control.

10. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be posted on this page.

11. Contact Information

Email: info@pelveto.com
Phone: +1 667 660 4776

Company Information

Store Name: Pelveto, managed by GOSS ECOM LLC
Company Address: 340 W Ross Ave, Tampa, FL 33602, USA

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

We aim to respond to all inquiries within 24 hours.